FAQs

All of our pieces are created with the Earth in mind. We use natural and sustainable materials wherever possible, work with ethical suppliers, and produce in small batches to minimise waste. Our packaging is plastic-free and either biodegradable or recyclable.

Yes, all of our products are 100% vegan and cruelty-free. We’re committed to honouring all beings we share this Earth with and creating a world where we can live in harmony with nature — without causing harm to others.

Our pieces are crafted in collaboration with skilled artisans and local communities around the world who share our vision of a more harmonious, compassionate world. We honour the knowledge, care, and cultural roots behind every item, and ensure our partnerships are grounded in respect, fairness, and transparency.

We currently deliver across the UK, but we’d love to expand internationally in the future.

Standard UK delivery is £3.50 (3–5 working days) and express delivery is £6.50 (1–3 working days). Orders over £100 qualify for free delivery.

We hope you love the pieces you choose, but if something isn’t right, you can return them within 30 days of delivery. Items must be unworn and in their original condition. You can visit our Returns & Exchanges page for full details.

Pachamama is a sacred term for Mother Earth, honoured in many Andean spiritual traditions. She represents the interconnectedness of all life, and it's our promise to honour her in everything we do.

We'd love you to join our community by signing up to the mailing list at the bottom of the page. You an also follow us on Instagram (@thepachamamacollective) for sneak peaks, conscious living tips, and updates from behind the scenes.